Frequently asked questions
How quickly can you answer my question(s)?
You can expect a response within 6–12 hours. During peak times, response times may be slightly longer.
Contact: jxmk002@163.com
Will my order come in one package ?
Depending on your order size, items may be shipped in separate packages. Each package will have its own tracking number.
I received a damaged item, what do I do ?
We’re sorry your order didn’t arrive in perfect condition!
Please email us at jxmk002@163.com with:
Your name
Order number
Clear photos of the damaged item
We’ll resolve the issue as soon as possible.
Can I track my orders?
Yes. Once tracking numbers are available, we’ll send them via email or SMS.
You can also use the Track Your Order link on our website with your tracking number.
For assistance, contact: jxmk002@163.com
Do you offer international shipping ?
Yes! We ship to many countries worldwide.
How do I change or cancel my order ?
If your order hasn’t been shipped yet, email jxmk002@163.com to request cancellation or modification.
If already shipped, please follow our Return Policy.
What if my order is delayed?
Shipping delays can occur due to customs or carrier issues.
If your order is significantly delayed, contact us at jxmk002@163.com and we’ll help investigate.
Do you offer refunds?
Yes. Refunds are provided based on our Return and Refund Policy.
Please check our policy page for details on eligibility and process.
How do I contact customer support?
Email us anytime at jxmk002@163.com
We usually reply within 6–12 hours.